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Technical Support Representative

Location
Huron, South Dakota
Job Type
Permanent
Posted
21 Sep 2022
500 2nd Street Huron South Dakota 57350

Why Valmont

Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference.

A Brief Summary of This Position:

The Technical Support Rep is responsible for the support of the technology product portfolio for new and existing customers as well as for dealer and end user customer technical support primarily over the phone and through Live Chat. This position requires excellent listening skills, a calm demeanor, technical knowledge of electrical and electronic circuitry and a willingness to work technical issues through to resolution; this includes answering questions regarding equipment installation, service, trouble shooting, website, and App navigation. Additional duties include assisting in development of dealer and end user reference material and training curriculum. During the off-season this position will work in assembly/production and other duties as necessary.

Essential Functions:

  • Answer dealer/customer questions regarding installation, troubleshooting and website navigation
  • Assist customers inquires about products and services
  • Determine the nature of the call and the best path to resolution, escalating to next level, as necessary
  • Create Return Material Authorization (RMA) requests and document warranty claims
  • Prepare product and/or service reports by collecting and analyzing call data
  • This position reports to the Director of Operations
  • This role requires less than 5% travel domestically, possibly including overnight stays.

Other Important Details about the Role:

  • Communicate and help resolve issues to the appropriate departments for resolutions- includes website, app and hardware
  • Present at domestic and international meetings as required
  • Communicate and train new products and features to staff and dealers
  • Resolve hardware, software and other issues
  • May be assigned to manage Special Projects on an as needed basis

Required Qualifications of Every Candidate:

  • 3+ Years of relative experience
  • Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone
  • Effectively communicate technical solutions, ideas, and questions
  • Ability to work in a team environment to balance high call volume and multiple priorities
  • Ability to clearly communicate technical information to colleagues and customers is preferred

Highly Qualified Candidates Will Also Possess These Qualifications:

  • Associates or Bachelors Degree in Agriculture, Engineering, Irrigation or other field related to production agriculture
  • Ability to read, write and speak in both Spanish and English
  • Ability to organize and manage multiple, simultaneous priorities
  • Precision agriculture experience
  • Customer Service experience
  • Understanding of various crops and farming practices

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email .

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Details

  • Job Reference: 717273557-2
  • Date Posted: 21 September 2022
  • Recruiter: Valmont Industries, Inc.
  • Location: Huron, South Dakota
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent