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Senior Manager - Operational Intelligence (AI/ML)

Greenwood Village, Colorado
23 Sep 2022
** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **


Charter is transforming the way we drive satisfaction by leveraging AI/ML solutions to provide insights into where problems are occurring and automating fix actions. In this role you will be part of that transformation - leading a team that applies data science, analytics, and IT operations knowledge to help expand this solution and drive overall operational efficiency.

This role is a blend of process and technical skills that works inside a growing development team. Communication, curiosity, and a drive to improve how work is performed are key skills. We can't wait to talk with you about this growing team!

  • Lead an innovative, agile, collaborative work team to produce results for exceptional customer experience
  • Focus on delivering value to the overall business
  • Provide application engineering support and direction for new or existing technologies and current operational initiatives
  • Facilitate design sessions with engineers/architects to understand data sources
  • Perform liaison role and facilitates collaboration with cross-functional organizations (IT, Engineering, Field Operations, Customer Operations, Product, and vendors) to develop, interpret and deliver AIOps product enhancements
  • Develop operational analytics for metrics and reporting of AIOps performance
  • Manage technical operations at the system level to maintain integrity of the operating environments
  • Provide technical support and direction to engineers within and beyond the OpsIntel team
  • Validate adherence to development standards to ensure consistency of data acquisition and dimensionality across data sets
  • Develops high-level requirements for new platform capabilities
  • Mentors junior engineers within and beyond the OpsIntel team
  • Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow
  • Perform other duties as requested by supervisor
  • Bachelor's degree in Engineering, Computer Science or related field and / or equivalent
  • Minimum eight (8) years of Systems Engineering work experience
  • Minimum five (5) years of Data Analysis Work experience
  • Minimum five (5) years of Direct supervisory experience
  • Minimum three (3) years of Agile management experience
  • Minimum two (2) years of AI/ML concepts exposure
  • Strong leadership skills with proven ability to provide effective, results oriented direction
  • Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
  • Advanced ability to create detailed documentation to functionally understand new and existing applications
  • Advanced ability to follow and implement established change and control policies and procedures
  • Advanced ability to troubleshoot application problems
  • In-depth knowledge of development tools, application frameworks, and testing tools.
  • Basic knowledge of operations systems support applications and software
  • In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
  • Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
  • Enjoy working on loosely defined problems
  • Understanding of AI/ML concepts
  • Experienced in process review and design
  • Knowledgeable of Linux / Unix environments
  • Exposed to operational analytic or service assurance platforms (Vitria AI, Moog, BigPanda, CA Spectrum, IBM Netcool/OMNIbus)
  • Exposed to streaming data such as Kafka
  • Exposed to data platforms such as Splunk, Kibana, Logstash
  • Exposed to XML and SOAP
  • Able to select technological solutions based on problem statements
  • Proficient in a scripting language such as Python, Perl or shell
  • Exposed to NoSQL data warehousing concepts
#LI-AK ESY600 317529 317529BR

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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  • Job Reference: 719476309-2
  • Date Posted: 23 September 2022
  • Recruiter: Spectrum
  • Location: Greenwood Village, Colorado
  • Salary: On Application