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Senior IT Technician - Liverpool - £24k - £30k

Liverpool, Merseyside
£24,000 to £30,000
Job Type
1 Sep 2022
Senior IT Technician - Liverpool - £24k - £30k ROLE SUMMARY The purpose of this role is to be responsible for IT technical support for all hardware and applications across the business as well as be an escalation point for the helpdesk. This person needs to be able to troubleshoot and diagnose IT issues in a quick and effective manner whilst providing excellent communication within the team and across the business whilst having a passion for delivering high quality customer service. ROLE RESPONSIBILITIES Provide on-site and remote support for all users across the multi-site business Ensure all processes and procedures are followed within the service desk Troubleshoot Hardware and Software issues across the business Install, configure and manage software and their functions according to specifications Maintain asset management systems with precision Management of VOIP systems and ongoing development Ensure a high level of customer support for all support queries Take ownership of helpdesk tickets and make sure they're resolved in a quick and efficient manner. Communicate with the Service Delivery Manager on ways to improve service. Monitor issues and pro-actively look to resolve them before they become known to the user. Document fixes and maintain knowledgebase. Establish good relationships with all departments and colleagues Identify "service gaps" and provide recommendations on how that can be improved To be able to approach all elements of IT support with a "security first" approach Liaise with Service Desk Manager on the best ways to organize and improve the team. Point of escalation for the helpdesk team Lead project work Assisting with management of the helpdeskSKILLS Strong troubleshooting skills ITIL knowledge desirable Great attention to detail Excellent understanding of corporate networks Problem-solving and creativity in designing workable solutions Excellent written and verbal communication skills Strong organizational skills Motivated to learn and pursue a career in IT Able to prioritise tasks whilst maintaining a clear customer focused approach Minimum of 2+ years in IT supportIf this role is of interest, please reply with your up to date CV and we will contact you ASAP! Senior IT Technician - Liverpool - £24k - £30k Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy
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  • Job Reference: 701360524-2
  • Date Posted: 1 September 2022
  • Recruiter: Connexa Technology Limited
    Connexa Technology Limited
  • Location: Liverpool, Merseyside
  • Salary: £24,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent