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Retail Sales Associate (Cloister Shop- Full Time) - Sea Island

Location
Darien, Georgia
Posted
20 Sep 2022

Minimum Requirements:

Previous experience required
Excellent customer service skills
Motivated and results driven
Strong attention to detail
Ability to work independently
Must be at least 16 years of age
Excellent communication skills, both written and verbal
Must have ability to accurately handle money, make change, process credit card transactions as well as guest and member charges
Ability to effectively operate all hotel Micros POS (point-of-sales) system
Proficient with peripherals, copier, fax, telephone and calculator
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

Create a welcoming environment by greeting and approaching guests and members utilizing teamwork and collaboration
Exceeds customer expectations by providing assistance with a positive attitude
Recommends merchandise based on product knowledge and customer preferences
Accountable for the accurate processing of sales using numerous forms of payment
Is knowledgeable and educates self and others on merchandise
Maintain the availability of merchandise in a clean and orderly fashion
Assist in maintaining visual and merchandise presentation standards on the sales floor
Demonstrates timely follow-up and follow-through on customer requests
Works to develop long term customer relationships
Ability to perform repetitive tasks with accuracy
Assist with quarterly inventory prep and execution
Ability to learn to recognize our regular Guests and Members
Demonstrate flexibility and the ability to adapt to the changing needs of the business
Responsible for cleanliness of shop such as sweeping, vacuuming, dusting etc.
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
The ability to smile, stay alert and productive throughout a shift
Ability to lift, carry, pull and push up to 40 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 717162812-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Darien, Georgia
  • Salary: On Application