Basic Job Function:
Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Create an atmosphere of anticipatory service in which members and guests feel service is of the highest standards and wherein expectations are not only met but exceeded. Uphold and ensure compliance with all departmental policies and procedures.
Minimum one (1) year service experience in a comparable position
Excellent Communication skills, both written and verbal
Previous food service experience in a luxury hotel, resort or fine dining restaurant desired
Valid Georgia State Divers License
Company policy requires that one must be 21 years of ago or older to drive a company vehicle
Ability to use hotel point-of-sale computer systems
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Prepare station for service, including the set up and inspection of all trays and tables with correct settings and insuring cleanliness. Attention to detail required.
Correctly position plates on food trays, tables and in hot boxes
Responsible for trays tables and hot boxes appearance (making sure it is clean and presentable) before transporting to guest room and upon arrival into the room.
Serve food and beverage items according to prescribed procedures making sure to remove all plastic and food coverings. Perform the extra service enhancements on required items.
Communicate continually with Servers Assistant, Chefs, and Supervisor/Manager on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests. Detail all items to be delivered to the guest room.
Accurately summarize meals served for reporting purposes per established procedure
Properly obtain completed guest checks bearing all required information
Able to work in a fast paced environment in a positive and constructive way. Team work required
Maintain cleanliness in all areas including trays, tables, counters, sinks, utensils, shelves, coffee area, refrigerators and storerooms
Learn the names and personally recognize our regular Guests and Members. Use guest names during all interactions in the room or on the phone.
Record and bill orders accurately into the register system using guest/member cards
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to lift, carry, pull and push up to 70 lbs repeatedly throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
Maintain compliance with Company Resort Professional Image Policy