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General Manager (Tavola - Full-Time )

Woodbine, Georgia
20 Sep 2022

Basic Job Function:
Provide vision, direction and leadership in planning, communicating, administering and financially controlling the overall operations of Tavola at The Cloister on Sea Island. Foster a welcoming, caring environment, with an atmosphere of anticipatory service in which members and guests feel service is of the highest standards and wherein expectations are continually exceeded and in which employee contributions are valued and respected. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle

Minimum Requirements:
Minimum three (3) years experience in management in an upscale restaurant or resort dining outlet
Experience in multiple Food and Beverage operations required
Experience in a Four or Five Star Food and Beverage operation preferred
High School Diploma or equivalent credentials
College graduate or hospitality degree preferred
Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages
TIPS (Training for Intervention Procedures) certified preferred
Excellent communication skills, both written and verbal
Strong knowledge of Forbes 5-Star dining standards preferred
Familiarization with Micros POS (point-of-sales) system
Ability to work simple math calculations
Must have ability to accurately handle money, make change, process credit card transactions
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
Proficient with peripherals, copier, fax, telephone and calculator
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Learn the names and personally recognize our regular Guests and Members
Oversee the day-to-day responsibilities of Tavola, and related areas: station assignments, opening and closing side work duties, end of shift micros reports, payroll reports, etc.
Responsive to the needs of Reservations in reference to Tavola and related areas for the Cloister
Assist and support Area Food and Beverage Manager in the development of strategies and programs (holiday events, buffets, beverage promotions, etc.) to enhance the Food and Beverage experience at the Cloister
Control and drive all financial aspects of Tavola and related areas for the Cloister including revenue, payroll, cost of goods and controllable expenditures
Recommend hiring, separation and issuance of disciplinary actions as required
Develop, direct and operate Tavola with a comprehensive knowledge of service sequence, table side preparation and an emphasize on personalized service
Operates at a Five Star/Five Diamond level by providing both members and guests with unparalleled dining experiences as well as utilizing the Sea Island Hospitality and Food and Beverage Basics
Assists the Area Food and Beverage Manager in the development of strategies and programs to enhance the food and beverage experience in Tavola
Maintain current knowledge and understanding of Forbes 5-Star dining standards
Assist the Culinary Supervisor in the organization, direction and control of food production and food service in Tavola
Work closely with other members of the Food and Beverage management team to develop their skill sets and enhance their career development opportunities at Sea Island Resorts
Work in concert with the Chef and Culinary Team to provide the highest level of culinary experience
Act as a liaison between the front and back of the house wherein a positive work environment can prosper
Works closely with the Food and Beverage management team to continue to develop their strong skill sets which enhances the career development of the staff
Lead and direct orientation and training regime for related staff
Orchestrate the flow and timing of all outlets in order to enhance the guest service experience and streamline culinary output
Work in concert with the Executive Steward and the Stewarding Team to be responsible for hygiene, safety and sanitary conditions in accordance with state and local department authorities
Work closely with, and support the efforts of, the Banquet and Conference Services Team to facilitate if/when functions are staged
Respond quickly and efficiently to specific requests from the Rooms Division Team
Support the Executive/Spa Chef in building relations and responding to guests' requests for healthy oriented dining options
Assign staff work to achieve maximum labor/dollar efficiency
Order and inventory the supplies of all food, beverage and sundries for Tavola
Monitor and control china, glass, silver and linen inventories and creates and maintains par stocks at appropriate seasonally adjusted levels
Inspect all equipment and machinery and report any challenges to the Cloister Executive Chef, Executive Sous Chef, and/or Engineering Department
Schedule and oversee all bartenders, food runners, hostesses, sever assistants and servers for Tavola
Operation of the POS Micros System and to provide training, be supportive and responsive to staff needs
Along with the Executive Chef and culinary supervisors ensure that culinary and service staff are aware of the importance of food freshness and handling, preparation, cooking, presentation, customer service, opening and closing, storage, inventory and ordering, quality, cleanliness and health
Follow correct purchase system procedures and keep the food and beverage inventories at reasonable levels which support customer demand and lead to higher guest satisfaction
Keep all parts of Food & Beverage areas clean and organized by establishing cleaning procedures and schedules to exceed minimal standard for cleanliness is established by local health board
Maintains complete knowledge of menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices
Maintains current knowledge glassware appropriate for each beverage
Maintains complete and current knowledge departmental policies and service procedures
Maintains complete and current knowledge dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, prices and dress code
Maintains complete and current knowledge Micros POS (point-of-sales) system and manual system procedures
Maintains complete knowledge of and strictly abides by, State liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Check identification in order to verify age requirements for purchase of alcohol
Attempt to limit problems and liability related to customers' excessive drinking by following TIPS training
Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
Guide, coach, counsel, develop, train and inspire direct reports in a leadership role which promotes teamwork and enhances the overall service experience and maximizes productivity
Support Service Quality training efforts to drive individual and collective staff development
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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  • Job Reference: 716707752-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Woodbine, Georgia
  • Salary: On Application