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Front Desk Receptionist (Cloister - Full-Time)

Location
Sea Island, Georgia
Posted
20 Sep 2022

Basic Job Function:
Provide friendly, attentive and timely service to create an exceptional experience for all of our Guests and Members. Promote the Sea Island legacy of warm, genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:
One (1) year experience as Front Office Receptionist or Guest Services at a luxury hotel or resort preferred
Experience working for a four or five diamond/star property preferred
High School Diploma or equivalent credentials
College degree preferred
Excellent communication skills, both written and verbal
Ability to effectively operate all hotel computer systems
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
Must pass Receptionist, Data Entry (3,000+ KPH), Telephone Message Taking, and Customer Service skills testing
Proficient with peripherals, copier, fax, telephone and calculator
Ability to provide simple math calculations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with Guests, Members and Co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working early mornings, days, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
Help maintain and develop coastal Georgia information as a ready resource at the concierge desk
Maintain thorough knowledge of amenities and activities
Greet and respond to the needs of hotel guests
Learn the names and personally recognize our regular Guests and Members
Use guest's names frequently during conversations
Direct guests to the appropriate locations
Respond to all guest requests and follow through to assure satisfactory outcome and compliance
Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations and confirm services including but not limited to shuttle transportation to airport, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
Communicate with Housekeeping and Butler departments to ensure current information on status of rooms
Provide friendly and courteous telephone manners to Guests and Co-workers
Run arrival and departure reports for front office
Read all information such as correspondence, special billing and memoranda instructions in advance to be prepared for guest needs
Process registration information
Post charges accurately to guest accounts into the register system
Process payments and departures
Adjust errors and correct discrepancies on guest accounts
Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
File all records properly and keep current
Coordinate requests for deliveries of floral, fruit baskets, wine or other gifts to guest rooms
Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest's needs and demands
Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to ensure proper actions and responses have been received
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attend all scheduled employee meetings and bring suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy

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Details

  • Job Reference: 716716189-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Sea Island, Georgia
  • Salary: On Application