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Follow Up Representative I - Behavioral Health

Milwaukee, Wisconsin
20 Sep 2022

Conducts prompt collection of accounts receivable by reviewing assigned accounts for problems delaying payment, and by facilitating the effective resolution of problems.

Responsible for collection of an assigned section of the insurance receivables, following all procedures and guidelines established.

Reviews assigned accounts for the following and takes appropriate course of action: internal or external problems that may cause a delay in payment; denial, resubmissions to insurance, and billing of patient; partial payments.

Contacts insurance companies or any other person, organization or department whose assistance is needed to obtain payment of our claim, until it is paid or rejected.

Responds to telephone or written inquiries from insurance companies, employers, state agencies and patients regarding insurance claims. Applies contractual allowances where necessary.

Develops relationship with outside entities to facilitate payment and to ensure regulatory and contractual compliance.

Knowledge, Skills & Abilities

  • Knowledge and understanding of department-specific billing, cash and insurance follow-up procedures preferred.
  • Good organizational ability, communication skills (written and verbal).
  • A basic understanding of accounting/computerized patient accounting systems.


  • High School Graduate.
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  • Job Reference: 717168166-2
  • Date Posted: 20 September 2022
  • Recruiter: Advocate Aurora Health
  • Location: Milwaukee, Wisconsin
  • Salary: On Application