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Customer Service - Tracing Advisor

£11.40 Per Hour
Job Type
1 Sep 2022
Want to work for a company that has been voted Top 10 Companies to work for : Looking for Customer Service - Tracing Advisors Monday to Friday - 8hr shift between 8am to 6pm Job Spec: Handle all incoming after sales shipment issues, from all customers, into the contact centre where first time resolution is not possible. Manage Customers expectations through Trace requests and supporting Frontline functions Maintain Customer Loyalty Handle complex issues and objections Reduce volume of complaints and claims Increase first time resolution rates for track and trace calls Must Have: IT Literate Good Customer Service Skills Problem Solving Skills If successful, will be subject to a DBS Check and 5 Year Compliance If interested contact, (url removed) / or call (phone number removed)
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  • Job Reference: 701354107-2
  • Date Posted: 1 September 2022
  • Recruiter: Pertemps Loughborough
    Pertemps Loughborough
  • Location: Derbyshire
  • Salary: £11.40 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary