Reed Business Support are assisting our clients search for a Customer Service Specialist to join their team in Exeter. The role is part time 20 - 30 hours per week, with a shift pattern including some weekend work, and will be based onsite in their centre. All applicants must have full UK driving licence.
Duties will include;
- Welcoming customers to the centre and ensuring high levels of customer service throughout.
- Supporting customers through browsing process
- Checking in customers who arrive to pick up their purchase
- Handing over purchases to customers
- Assisting with post sales issues
- Upselling / soft selling products such as warranty etc
- Building rapport with customers to resolves any complaints quickly
- Customer obsessed and passionate about delivering excellent customer service
- Excellent face to face communicator
- Previous experience if successfully working in high end retail, hospitality or concierge roles
- Previous experience upselling / soft selling or being comfortable to do so
- Comfortable using tech, able to use email, CRM and booking systems, and happy to guide customers through the website.
If this sounds like something you would be interested in, please apply today.