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Customer Service Advisor

Newcastle, Staffordshire
Job Type
21 Sep 2022
Our client is a successful British homeware brand supplying both to customers, trade and online. The company is over 90 years old. Offering a modern way of working in trendy offices and offering excellent remuneration packages, onsite parking and development opportunities. The role will be working in a small and friendly team within the Customer Service team.As the Customer Service Advisor, you will be working with the Customer Service Manager and Directors to provide a positive customer experience before and after the sale to drive repeat business, customer loyalty and profits.Job Description: Resolving customer queries by phone, email and social media platforms Reply to incoming postal correspondence within a timely manner General office administration duties as required Processing customer return requests and guaranteeing claims Communicating with our appointed service agents regarding repairs and spares Contacting customers or other departments within the company if any issues ariseCandidate Requirements: 5 Customer Service experience preferred Commitment to providing outstanding customer service Excellent communication skills, both written and verbal Knowledge of relevant software packages- Microsoft Navision (word, Excel, Powerpoint) - training will be provided on in-house packages Attention to detail, can-do attitude, and willingness to go the extra mile Ability to co-operate with the team to assist customers and colleagues Retail knowledge is also preferred Hours: Monday - Friday 8:30 am- 5:00 pm Salary: £19,500 Per AnnumBrampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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  • Job Reference: 717252166-2
  • Date Posted: 21 September 2022
  • Recruiter: Brampton Recruitment
    Brampton Recruitment
  • Location: Newcastle, Staffordshire
  • Salary: £19,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent