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Customer Service Advisor - Home Working

Remote Working
Remote Working
£14.00 Per Hour
Job Type
1 Sep 2022
Customer Service Advisor Contract: Initially 6 Months, with a view to extension and opportunity for a permanent role Hours: Mon-Sat, shifts across 08:00 - 18:00, 09:00- 17:00 Saturdays (2 Saturday's a month) (37.5 hours per week) Location: Remote Salary: £14 per hour Our client is passionate about truly listening to our customers to make banking more simple, personal, and fair. And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better. As a Customer Service Adviser within our Financial Support team, you'll be there for the customers in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you. You'll be part of a close-knit Customer Service Adviser team at the heart of giving our customers a fantastic and memorable experience. A Customer Service Adviser will provide an experience that is second to none. This service is essential in helping customers during financially difficult times The role - Delivering an outstanding service to our customers on every call and helping as many customers as you can. Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements Helping to keep the customers and the bank safe Solving problems and escalating issues when necessary Sharing best practice with colleagues, utilising our internal procedures - I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed Delivering on customer requests, following our processes to safely complete key updates Knowledge, Skills, and Experience: Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society An ability to build strong relationships and influence colleagues at all levels The confidence to share ideas and embrace new ways of working and a desire to learn new skills Strong decision making and the confidence to speak up Excellent communication, empathy and listening skills Strong teamwork with a high level of motivation Vetting Requirements: Proof of Right to work in the UK Proof of National Insurance - NI Card, payslip or P60/P45 Proof of Address dated within the last 3 months - Driver/provisional License, Utility bill, Bank statement 3 Years referencing details (Blue Arrow will apply for these) DBS (processed by Blue Arrow- External DBS accepted if on the update service) Credit Check Non-Disclosure Agreement If you are interested in the role, please apply with your CV
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  • Job Reference: 701356668-2
  • Date Posted: 1 September 2022
  • Recruiter: Blue Arrow
    Blue Arrow
  • Location: Manchester
  • Remote Working: Some remote working possible
  • Salary: £14.00 Per Hour
  • Sector: Accounting
  • Job Type: Temporary