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Complaints Advisor - FOS expereince

Tonbridge, Kent
Remote Working
Remote Working
Job Type
1 Sep 2022
Job Title: Complaints Advisor Salary: £25,000 Per annum Location: Tonbridge - hybrid working will be an option in the future (3 days office 2 days home working) A fantastic opportunity for Customer Relations/complaints Advisor to join a successful and established company based in Tonbridge. Ideally you will have Financial Ombudsman experience. The purpose of the role is to assist the Team Managers in managing complaints and investigating claims to prevent fraud. Duties include: Recording concerns and complaints from customers. Liaising with policyholders regarding complaints. Reviewing escalated complaints and completing investigations to send Final Response Letter. Preparing Ombudsman submissions and responding to any further queries. Ensuring all complaints data is accurate and up to date, reviewing regularly. Developing and updating complaints training in collaboration with the Training Department. Mentoring team members to develop their skills and capabilities.The successful candidate will have: Relevant experience dealing with complaints Great investigative skills and the ability to pick out the relevant points. Knowledge of industry anti-fraud techniques. Good administrative and organisation skills. strong written communication Good IT skills, with a good level of English and numeracy. Great telephone manner, with an approachable personality and dedication to providing excellent customer service. Very high attention to detail. Professionalism, tact and assertiveness dealing with difficult conversations and people who may be angry or upset.If you feel you meet the above criteria, please apply online for immediate consideration. This role is being handling by Lisa Belcher, (url removed), (phone number removed) Senior Executive Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far
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  • Job Reference: 701352877-2
  • Date Posted: 1 September 2022
  • Recruiter: Pearson Whiffin Recruitment Ltd
    Pearson Whiffin Recruitment Ltd
  • Location: Tonbridge, Kent
  • Remote Working: Some remote working possible
  • Salary: £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent